Main Process

This article describes how the owner can get full control of the inverter if the installer not available. 

The installer not available and the owner still have FusionSolar owner account: 

1. Owner find a new installer. The website https://solar.huawei.com/en/partners/map?type=installer can support the owner to find a nearby installer.
   
   
2.  Owner unbind or delete the device from current plant with the owner account. a. Login FusionSolar APP with owner account. b. Go to Me>Plant Management, and then click the plant, choose Add device, then click the delete icon behind the device and unbind or delete the device.
   
   
3. Owner delete owner account. c. Login FusionSolar APP with owner account. d. Click Me>Settings>Account Deletion, and then read the notice, agree it and delete account.
   
   
4. New installer commissiong the device and create aother plant and owner account.
   
   

The installer not available and the owner do not have FusionSolar owner account 

1. Owner find a new installer, the website https://solar.huawei.com/en/partners/map?type=installer can support the owner to find a nearby installer.
   
   
2. Owner send request to eu_inverter_support@huawei.com with one of the evidence below which prove that he/she owner the device. 
   • The invoice of the inverter and the picture with the device SN. 
   • Log in the inverter locally and get the screesshot with the device SN
3. Huawei support to delete the device from current plant.
4. New installer commissioning the device and create another plant and owner account.
   
   

More info in the PDF attached!

This information is from Photomate.